Office Administration - Customer Service (AAS) A25370C
The Office Administration - Customer Service curriculum track prepares individuals for employment in administrative support careers. Emphasis will include customer service skills, technical and nontechnical skills, and a variety of Microsoft applications to equip office professionals for the demands of a dynamic computerized workplace.
Additional course work includes computer applications, oral and written communication, analysis and coordination of office tasks and procedures, records management, and other topics depending on the subject area selected within this curriculum.
Graduates should qualify for employment opportunities in a variety of office positions in business, government, and industry. Upon graduation, students may be eligible to sit for industry recognized certification exams.
Course and Hour Requirements
Major Courses
Major Electives: Select 9 hours
| ACC 150 | Accounting Software Appl |
1
|
3
| 2 |
| BUS 153 | Human Resource Management |
3
|
0
| 3 |
| OST 233 | Office Publications Design |
2
|
2
| 3 |
| OST 236 | Adv Word Processing |
2
|
2
| 3 |
| WBL 111 | Work-Based Learning I |
0
|
10
| 1 |
| WBL 112 | Work-Based Learning I |
0
|
20
| 2 |
| WBL 121 | Work-Based Learning II |
0
|
10
| 1 |
| WBL 122 | Work-Based Learning II |
0
|
20
| 2 |
| WEB 214 | Social Media |
2
|
2
| 3 |
Total Major Hours: 49
General Education Courses
| ACA 115 | Success and Study Skills |
0
|
2
| 1 |
Communications:
Humanities/Fine Arts: Select One
Social/Behavioral Sciences: Select One
| PSY 150 | General Psychology |
3
|
0
| 3 |
| SOC 210 | Introduction to Sociology |
3
|
0
| 3 |
Natural Sciences/Mathematics:
| MAT 121 | Algebra/Trigonometry I |
2
|
2
| 3 |
| | (MAT 121 or higher) | | | |
Total General Education Hours: 16
TOTAL CREDIT HOURS REQUIRED FOR GRADUATION: 65
Suggested Sequence of Courses
FIRST YEAR
Fall Semester
| ACA 115 | Success and Study Skills |
0
|
2
| 1 |
| ENG 111 | Writing and Inquiry |
3
|
0
| 3 |
| OST 130 | Comprehensive Keyboarding |
2
|
2
| 3 |
| OST 164 | Office Editing |
3
|
0
| 3 |
| OST 184 | Records Management |
2
|
2
| 3 |
| | Humanities/Fine Arts Course* |
3
|
0
| 3 |
| Total Credit Hours: |
13
|
6
| 16 |
Spring Semester
| ACC 115 | College Accounting |
3
|
2
| 4 |
| OST 134 | Text Entry & Formatting |
2
|
2
| 3 |
| OST 181 | Office Procedures |
2
|
2
| 3 |
| MAT 121 | Algebra/Trigonometry I |
2
|
2
| 3 |
| | (MAT 121 or higher) | | | |
| | Major Elective* |
0-3
|
0-20
| 3 |
| Total Credit Hours: |
9-12
|
8-28
| 16 |
SECOND YEAR
Fall Semester
| BUS 260 | Business Communication |
3
|
0
| 3 |
| CIS 110 | Introduction to Computers |
2
|
2
| 3 |
| COM 120 | Intro Interpersonal Com |
3
|
0
| 3 |
| CSV 110 | Intro to Customer Service |
3
|
0
| 3 |
| OST 136 | Word Processing |
2
|
2
| 3 |
| | Social/Behavioral Sciences Course* |
3
|
0
| 3 |
| Total Credit Hours: |
16
|
4
| 18 |
Spring Semester
| OST 159 | Office Ethics |
3
|
0
| 3 |
| OST 286 | Professional Development |
3
|
0
| 3 |
| OST 289 | Office Admin Capstone |
2
|
2
| 3 |
| | Major Elective* |
0-3
|
0-20
| 3 |
| | Major Elective* |
0-3
|
0-20
| 3 |
| Total Credit Hours: |
8-14
|
2-42
| 15 |
* See "Course and Hour Requirements"
TOTAL CREDIT HOURS REQUIRED FOR GRADUATION: 65
| Degree | College Transfer |
Yes
|
No
|