Medical Office Administration - Patient Services Representative (AAS) A25310S
The Medical Office Administration - Patient Services Representative curriculum track prepares individuals for employment as patient service professionals in healthcare organizations.
Students receive in-depth training to develop the soft skills necessary for effective communication and customer satisfaction in healthcare. Emphasis is placed on positive communication skills required to discuss sensitive topics, facilitate difficult decisions, and help patients cope with their circumstances. Coursework also includes computer applications, oral and written communication, medical terminology, electronic health records, introductory healthcare management, legal and regulatory issues, healthcare customer relations, and other topics.
Graduates should qualify for employment opportunities in a variety of healthcare settings including medical and dental offices, hospitals, insurance companies, laboratories, medical supply companies, laboratories, long-term care facilities and other healthcare related organizations.
Course and Hour Requirements
Major Courses
| BUS 125 | Personal Finance |
3
|
0
| 3 |
| BUS 260 | Business Communication |
3
|
0
| 3 |
| CIS 110 | Introduction to Computers |
2
|
2
| 3 |
| HMT 110 | Intro to Healthcare Mgt |
3
|
0
| 3 |
| MED 121 | Medical Terminology I |
3
|
0
| 3 |
| MED 122 | Medical Terminology II |
3
|
0
| 3 |
| OST 130 | Comprehensive Keyboarding |
2
|
2
| 3 |
| OST 134 | Text Entry & Formatting |
2
|
2
| 3 |
| OST 148 | Med Ins & Billing |
3
|
0
| 3 |
| OST 149 | Medical Legal Issues |
3
|
0
| 3 |
| OST 164 | Office Editing |
3
|
0
| 3 |
| OST 184 | Records Management |
2
|
2
| 3 |
| OST 263 | Healthcare Customer Relations |
3
|
0
| 3 |
| OST 280 | Electronic Health Records |
2
|
2
| 3 |
| OST 286 | Professional Development |
3
|
0
| 3 |
| OST 288 | Medical Office Admin Capstone |
2
|
2
| 3 |
Major Electives: Select 3 hours
Total Major Hours: 51
General Education Courses
| ACA 115 | Success and Study Skills |
0
|
2
| 1 |
Communications:
Humanities/Fine Arts: Select One
Social/Behavioral Sciences: Select One
| PSY 150 | General Psychology |
3
|
0
| 3 |
| SOC 210 | Introduction to Sociology |
3
|
0
| 3 |
Natural Sciences/Mathematics:
| MAT 121 | Algebra/Trigonometry I |
2
|
2
| 3 |
| | (MAT 121 or higher) | | | |
Total General Education Hours: 16
TOTAL CREDIT HOURS REQUIRED FOR GRADUATION: 67
Suggested Sequence of Courses
FIRST YEAR
Fall Semester
| ACA 115 | Success and Study Skills |
0
|
2
| 1 |
| CIS 110 | Introduction to Computers |
2
|
2
| 3 |
| MED 121 | Medical Terminology I |
3
|
0
| 3 |
| OST 130 | Comprehensive Keyboarding |
2
|
2
| 3 |
| OST 164 | Office Editing |
3
|
0
| 3 |
| OST 184 | Records Management |
2
|
2
| 3 |
| Total Credit Hours: |
12
|
8
| 16 |
Spring Semester
| HMT 110 | Intro to Healthcare Mgt |
3
|
0
| 3 |
| MAT 121 | Algebra/Trigonometry I |
2
|
2
| 3 |
| | (MAT 121 or higher) | | | |
| MED 122 | Medical Terminology II |
3
|
0
| 3 |
| OST 134 | Text Entry & Formatting |
2
|
2
| 3 |
| OST 149 | Medical Legal Issues |
3
|
0
| 3 |
| Total Credit Hours: |
13
|
4
| 15 |
Summer Term
| ENG 111 | Writing and Inquiry |
3
|
0
| 3 |
| | Social/Behavioral Sciences Course* |
3
|
0
| 3 |
| Total Credit Hours: |
6
|
0
| 6 |
SECOND YEAR
Fall Semester
| BUS 125 | Personal Finance |
3
|
0
| 3 |
| BUS 260 | Business Communication |
3
|
0
| 3 |
| OST 148 | Med Ins & Billing |
3
|
0
| 3 |
| OST 280 | Electronic Health Records |
2
|
2
| 3 |
| | Communications Course* |
3
|
0
| 3 |
| Total Credit Hours: |
14
|
2
| 15 |
Spring Semester
| OST 263 | Healthcare Customer Relations |
3
|
0
| 3 |
| OST 286 | Professional Development |
3
|
0
| 3 |
| OST 288 | Medical Office Admin Capstone |
2
|
2
| 3 |
| | Humanities/Fine Arts Course* |
3
|
0
| 3 |
| | Major Elective* |
0-3
|
0-20
| 3 |
| Total Credit Hours: |
11-14
|
2-22
| 15 |
*See "Course and Hour Requirements"
TOTAL CREDIT HOURS REQUIRED FOR GRADUATION: 67
| Degree | College Transfer |
Yes
|
No
|